Betting should be an enjoyable form of entertainment, not a burden. mbi23 provides a comprehensive set of self-control tools and professional support to ensure every member plays within a safe and healthy environment.
Important Reminder: The mbi23 platform is only for users aged 18 years and above. Betting with money you cannot afford to lose is strictly prohibited.
At mbi23, we believe online betting should be part of your entertainment — not a source of stress or financial hardship. That is why we invest seriously in a comprehensive responsible gaming programme, not merely to satisfy regulatory requirements.
Many Malaysians enjoy betting in a healthy way — they set budget limits, play for fun, and know when to stop. However, we understand that a small number of players may struggle to control their gaming habits. For these individuals, mbi23 is here with practical tools and genuine support.
Our responsible gaming policy is more than just a slogan. It is available as a real function within your account — self-activatable, at any time, with no approval wait or need to speak to anyone. Control is in your hands.
All mbi23 self-control tools free of charge, easily accessible through your account and takes effect immediately upon activation.
You play for fun, not to earn income or pay off debts.
You have set a spending limit and you stick to it.
You can stop playing without feeling pressured, even when you are on a losing streak.
Funds used for betting are surplus money — not daily necessities or borrowed money.
All these tools are available directly in your account — no complicated procedures, no extra charges
Set a daily, weekly, or monthly deposit limit that suits your financial capacity. Once the limit is reached, the system automatically blocks further deposits until the limit period resets.
Set the maximum loss amount you are willing to absorb within a given period. Once the loss limit is reached, your account will not allow any additional wagering for the time being.
Limit how many hours you can play per day. Once the time limit is reached, your session will be automatically ended and you will not be able to log in again until the time limit resets.
Take a break from the platform for 24 hours, 7 days, or 30 days. During the break period, your account will be fully suspended, but your balance remains safe and accessible once the period ends.
Choose to exclude yourself from the platform for 6 months, 1 year, 3 years, or permanently. This is a more serious step for those who feel that gambling has become a problem in their lives.
Stop receiving promotional emails, notifications, and messages from mbi23 with a single click. We understand that promotional offers can sometimes encourage unhealthy playing habits.
Problem gambling rarely happens overnight — it develops gradually. Recognising the early signs is the most important first step. Please take note if you or a loved one shows any of the following signs:
Borrowing money to bet, selling possessions, neglecting bills, or being unable to repay debts due to gambling activity.
Lying to family about gambling activity, attempting to hide the amount of money spent, or becoming defensive when asked questions about gambling.
Feeling anxious, irritable, or restless when unable to bet. Using gambling as a way to escape problems or stress.
Spending more time betting than planned, neglecting work, family, or social responsibilities due to gambling.
Answer the following questions honestly. If you answer "Yes" to two or more questions, it may be time to seek help or use the mbi23 self-control tools.
Have you ever bet more than you could afford to lose?
Do you need to bet with increasingly larger amounts to get the same level of excitement?
Have you ever tried to stop betting but failed?
Do you frequently think about gambling even when doing something else?
Have you ever borrowed money or sold belongings to fund your betting?
Have family members or friends ever expressed concerns about your gambling habits?
Have you ever felt stressed, guilty, or unhappy after a betting session?
If most of your answers are "Yes", please contact the mbi23 support team for help activating self-control tools or for guidance on reaching a professional counsellor.
The process is simple and takes less than 2 minutes — you can do it yourself without contacting anyone
Access your account via mbi23.pro or the mbi23 mobile app. Make sure you use the correct login credentials and a secure internet connection.
Click the profile icon at the top right of the screen, then select "Account Settings" or "Responsible Gaming" from the dropdown menu.
You will see a list of all available self-control tools. Choose the one that best suits your needs — deposit limit, time limit, break, or self-exclusion.
Enter your desired limit value or duration. The system will display a summary of your settings before final confirmation.
Click "Confirm" to activate the control tool. Settings take effect immediately. You will receive a confirmation email as a record.
Need help activating a control tool? The mbi23 support team is available 24 hours a day, 7 days a week via live chat within the platform to assist you.
Mbi23 takes the prevention of underage access very seriously. We implement multiple layers of age verification, including strict KYC checks during registration.
However, this responsibility does not rest with the platform alone. Parents and guardians play an equally important role. If you share a device with children, here are the steps we recommend:
All new mbi23 members are required to submit a valid identity document. Accounts without KYC verification cannot make deposits or withdrawals.
The mbi23 system automatically rejects account registrations where the date of birth provided indicates the individual is under 18 years of age.
If mbi23 finds evidence that an account holder is under 18 years of age, the account will be closed immediately and funds will be returned.
Anyone can report to mbi23 if they suspect the platform is being misused by an underage individual.
Answers to the most frequently asked questions by our members
Join mbi23 today and enjoy a betting platform that is not only fun, but also safe and responsible. Register now and access all self-control tools for free from day one.