Mbi23 is fully committed to protecting your privacy and personal data. This policy transparently explains how we collect, use, store, and safeguard your information as a member of our platform.
Your privacy is not just a policy — it is part of how we operate every day
All data transmitted between your device and mbi23 servers is protected by 256-bit SSL encryption — the same security standard used by leading banking institutions.
Your personal data is stored on servers protected by multi-layered firewalls, intrusion detection systems, and strict access controls.
You have the right to access, correct, or request deletion of your personal data at any time through the mbi23 support team.
Mbi23 does not sell, lease, or disclose members' personal data to third parties for marketing purposes without explicit consent from the member concerned.
The mbi23 Privacy Policy complies with the Malaysian Personal Data Protection Act 2010 (PDPA) and applicable international standards.
In the event of any security incident involving your data, mbi23 will notify you within 72 hours and take immediate remedial action.
This Privacy Policy is to be read together with Terms and Conditions mbi23 and both together form the complete platform usage agreement.
Your privacy is protected by 256-bit SSL encryption on every mbi23 Platform session.
Welcome to the mbi23 Privacy Policy. This document transparently and clearly explains how the mbi23 platform ("we", "Platform") collects, uses, stores, shares, and protects your personal data ("Member", "you") when you use the mbi23.pro website or the mbi23 mobile app.
Your privacy is our priority. At mbi23, we believe you have the right to know exactly what information we hold about you and why it is needed. No confusing language, no hidden clauses — just honest, straightforward explanations.
This Privacy Policy applies to all information we collect through:
By registering or continuing to use the mbi23 Platform, you confirm that you have read and understood this Privacy Policy and agree to the data collection and usage practices described herein.
Mbi23 only collects data that is genuinely necessary to provide you with a safe and quality service. The following are the categories of data we collect:
| Data Category | Examples of Information | Purpose of Collection |
|---|---|---|
| Identity Data | Full name, date of birth, identification card number | Identity verification (KYC) & legal compliance |
| Contact Data | Email address, phone number | Account communications & security notifications |
| Financial Data | Bank account details, payment methods, transaction history | Deposit & withdrawal processing & anti-money laundering (AML) |
| Technical Data | IP address, device type, web browser, operating system | Account security & platform improvements |
| Usage Data | Gaming history, wagering habits, game preferences | Personalized experience & responsible gaming |
| Communication Data | Customer support conversation records | Complaint resolution & service improvement |
mbi23 does not collect sensitive data such as medical information, political views, or religious beliefs. We only collect data necessary for legitimate platform operations.
Every piece of information we collect has a clear purpose. mbi23 uses your personal data for the following purposes:
Mbi23 will not use your data for any other purpose without first obtaining your consent. Should we wish to use your data for a new purpose, you will be informed and given the option to agree or decline.
Mbi23 does not sell your personal data. However, there are certain situations where we need to share your data with selected third parties in order to provide the services you use:
All third parties we work with are required to comply with data protection standards equivalent to or higher than those of mbi23. We do not permit them to use your data for their own purposes outside the scope of the services they provide to us.
Mbi23 uses cookies and similar tracking technologies to enhance your experience on the Platform. The following are the types of cookies we use:
You can manage cookie settings through your web browser. Disabling certain cookies may affect the functionality of parts of the Platform. For more information on managing cookies, refer to your web browser's help section.
The security of your data is our absolute priority. mbi23 implements multiple layers of technical and organisational protection to ensure your personal data remains safe at all times:
Data Retention Period: mbi23 retains your personal data for the duration your account is active, plus any period required by Malaysian law — typically 7 years for financial records. Data that is no longer needed will be securely deleted or anonymized.
Under the Malaysian Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal data we hold:
You may request a copy of the personal data we hold about you at any time.
You may request correction of inaccurate or incomplete data in your account.
You may request deletion of your data, subject to legal retention obligations.
You may object to the processing of your data for direct marketing purposes at any time.
You may request your data in a machine-readable format for transfer to another platform.
You may request that we restrict the processing of your data under certain permitted circumstances.
To exercise any of the rights above, please contact the mbi23 support team via live chat or email. We will process your request within 30 days of receipt. For complex cases, we may require up to 60 days and will notify you accordingly.
The mbi23 Platform is strictly for users aged 18 years and above. We do not intentionally collect, use, or store personal data of individuals under the age of 18.
If we discover that personal data of a child has been collected without our knowledge, we will take immediate steps to delete that data and close the account in question. Parents or guardians who become aware that their child has registered on the mbi23 Platform should contact our support team immediately.
mbi23 implements an age verification process during registration and a KYC process to ensure only eligible individuals can use the Platform.
The mbi23 Platform may display links to third-party websites or services such as game providers or payment processors. This Privacy Policy applies solely to the mbi23 Platform and does not cover the privacy practices of those third parties.
Mbi23 is not responsible for the content, privacy policies, or practices of any third-party websites. We recommend that you carefully read the privacy policy of every website you visit before providing any personal information to them.
Mbi23 reserves the right to update or amend this Privacy Policy from time to time in line with changes to laws, technology, or the way we operate. When material changes are made, we will:
Continued use of the Platform after the effective date of any changes will be considered acceptance of the amended Privacy Policy. If you disagree with the changes, you have the right to close your account before the effective date by contacting our support team.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact the mbi23 Data Protection Officer through the following channels:
We will do our best to address each of your enquiries promptly and thoroughly. All privacy-related communications are handled in strict confidence.
This Privacy Policy shall be read together with Terms and Conditions and Responsible Gaming Policy mbi23 for a complete understanding of your rights and responsibilities as a platform member.
Your personal data is fully protected by the latest encryption and strict privacy policies. Register now and enjoy a safe, responsible betting experience with mbi23.